Citizen Report Cards

Citizen report cards are a way for public service users to report on service quality, adequacy and efficiency. They generate quantitative data which is used by civil society organisations to advocate for government accountability through media coverage and campaigning.

Citizen Participation and Accountability

In the development field in recent years, increasing attention has been given to understanding and promoting methods which enable relatively powerless people to hold more powerful people, organisations and institutions to account. Many development practitioners see efforts towards this kind of accountability as having the potential to transform power relations in favour of the less powerful.

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